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Discover valuable insights from our FAQ section that can help address your various queries. If you still encounter challenges, feel free to reach out to us at contact@torwebbrowser.com  for further assistance.

General

By using this app you will benefit from both TOR and VPN. You can enjoy an extra layer of security and privacy while browsing the internet. This powerful combination of TOR over VPN ensures that your online activities are not only anonymous and untraceable but also encrypted and protected from potential cyber threats.

To explore more, please check below link.

More about TOR over VPN.

To access the dark web, you will need to navigate to an onion domain.

You can find a list of onion domain websites on various dark web directories, such as The Hidden Wiki. Once you have found an onion domain website, type the URL into the address bar of the TOR browser and press enter. Note that onion domain URLs typically end in ".onion" instead of ".com" or other common domain extensions.

Once you have accessed an onion domain website, you can browse the dark web like you would any other website.

To explore more, please check below link.

More about Dark Web

To use, open your app and connect to the VPN once it is connected, open the TOR browser and wait for it to establish a secure connection to the TOR network.

Once the connection is established, you can start browsing the internet using the TOR browser like you would with any other browser.

We have given some quick links there for your convenience but you can always search your desired tab from the search tab.

You can also subscribe to our premium plans to enjoy our top-speed servers and an ad-free experience.

Read More.

A Tor circuit is the path that your data takes through the Tor network when you use Tor to browse the internet. Your data is sent through a series of relays or nodes before it reaches its final destination. This helps to maintain your privacy and anonymity, as each relay only knows the identity of the previous and next relays in the chain, but not the source or destination of the data.

Read More.

Tor provides a high level of anonymity and protection for your IP address by encrypting your traffic and routing it through a series of random nodes, making it very difficult for anyone to trace your internet activity back to you.

To explore more, please check below link.

More information

With TOR, you can take control of your online privacy and security.

It's useful for you to protect yourself from government surveillance, identity theft, and online threats.

TOR routes your internet connection through a series of relays, making it virtually impossible for anyone to trace your online activity.

And with the ability to bypass censorship and access the dark web, you can explore the internet like never before.

You can experience the freedom of online anonymity through TOR!

To learn more, please check the link below

More about TOR.

The choice of bridge depends on your specific situation and needs. Obfs4 bridges are the most effective at circumventing censorship, Snowflake bridges are experimental, and custom bridges can be effective if you need a bridge in a specific location or want to avoid using known bridges. 

You can also obtain bridges by contacting the Tor Project directly or by using the "Request bridges from torproject.org" option within the Tor browser.

To explore more, please check below link.

Read More.

Bridges help bypass network restrictions for Tor connections. Here's how to set one up:  

  1. Open the app and connect to Tor from the home screen.  
  2. Tap the three dots in the bottom-right corner.  
  3. Select the onion icon to open Tor controls.  
  4. Tap "Show Tor Circuit."  
  5. Choose "Bridge Configuration" and pick from built-in options like obfs4 or Snowflake.  

Your connection will update automatically.

To check if you are connected to the Tor network, open the Tor Browser and navigate to https://check.torproject.org; if you are connected, you will see a message saying "Congratulations. This browser is configured to use Tor. 

Yes, our app is completely free to download and use with core features like basic browsing and limited VPN access. To unlock the full experience, including unlimited server selection, Tor integration, and advanced privacy tools, you can start with a 3-day free trial. After the trial, simply upgrade to our premium package via the in-app store for seamless, unrestricted access. No commitments required!

Our Private Browser is a secure, everyday browsing mode that blocks trackers, ads, and cookies to protect your online activity, much like incognito mode but with added encryption. It works great for standard websites, but doesn't support .onion links (Tor's hidden services). For deeper anonymity and access to onion sites, switch to the Tor Browser mode, which routes your traffic through the Tor network for enhanced privacy.

The Web Summarizer is a handy AI-powered tool that scans any webpage and extracts key points, headlines, and summaries to help you quickly grasp content without reading everything. It's perfect for saving time on articles or research. Manage it anytime via the "Customize Browser" option in settings—toggle it on/off or adjust detail levels as needed.

Personalizing your browser is straightforward:  

  1. Open the app to the home screen and tap the edit icon (pencil) in the top-left corner.  
  2. From the customization menu, adjust layouts, set your default browser (Tor or Private), rearrange bottom navigation buttons, manage your news feed preferences, and enable/disable features like the Web Summarizer.  

Save changes, and they'll apply instantly for a tailored experience.



Yes! To choose between Tor Browser or Private Browser as your default:  

  1. Tap the three dots in the bottom-right corner and select "Settings."  
  2. Scroll to "Browser Customization."  
  3. Toggle your preferred option under "Default Browser Mode."  

This ensures every new session opens in your chosen mode for convenience.



Bookmarking is simple for quick access later:  

  1. While browsing, tap the share icon (box with upward arrow) at the bottom of the screen.  
  2. Select "Add Bookmark" from the menu.  
  3. Edit the name if needed and tap "Save."  

Your bookmarks will appear in the sidebar menu—premium users can also sync them across devices.



For added security, you can lock the app to require your iPhone's passcode (or Face ID/Touch ID) each time you open it. Go to Settings > scroll to "Lock TOR Browser" > toggle it on. This protects your sessions without needing a separate passcode—it's tied directly to your device's authentication for simplicity and safety.



All downloads are handled securely within the app. To view, organize, or delete them:  

  1. Tap the three dots in the bottom-right corner and select "Settings."  
  2. Scroll down to "Downloads."  
  3. Here, you'll see a list of files—tap to open, share, or remove as needed. Set auto-download preferences or clear cache to free up space.



The User Agent is a string of info your browser sends to websites, identifying your device, OS, and browser type (e.g., "iPhone Safari"). In preferences, you can customize it under Settings > Advanced > User Agent to mimic other browsers or devices—this helps with compatibility on tricky sites or testing layouts, but use it responsibly to avoid issues.



To resume exactly where you left off after closing the app:  

  1. Go to Settings (three dots > Settings).  
  2. Scroll down to "Relaunch."  
  3. Select "Continue Where You Left Off."  

This saves your tabs, position, and session state automatically—toggle it off if you prefer a fresh start each time.

TOR & VPN Connectivity Issues 

If you're unable to connect to the TOR network, try the following steps:

  1. Turn off any VPN on your device, as it may block TOR.
  2. Close the TOR Browser completely and reopen it.
  3. Make sure you have a stable and active internet connection.
  4. Ensure that your internet connection is not using a proxy that blocks TOR.
  5. Check that no other TOR apps are open in the background.
  6. In the connection settings, choose "No Bridges."
  7. If these steps don't work, try switching to a different internet connection or ISP.

If your VPN is failing to connect, try these steps:

  1.  Ensure that your internet connection is stable and working properly.
  2.  Verify that you are using the latest version of the app.
  3.  Close the app completely from the background and relaunch it to refresh its performance.

The TOR Browsers are slow because it takes extra network routes to hide your footprint online thus making you fully anonymous and secure.

The trade-off is a relatively slow speed, but it should not be too slow to leave you unable to carry on with your online browsing.

Make sure no other TOR Connection from any other app on the phone is active.

Also try changing the internet connection and then observe any improvement in speed.

TOR places a strong emphasis on safeguarding your anonymity and online privacy.

Therefore, it does not activate or allow cookies by default, as enabling cookies can potentially compromise your privacy.

This default configuration helps to protect your identity and online activities while using TOR.

Yes! Combining Tor and VPN enhances your privacy by adding multiple layers of encryption and anonymity. This feature is available exclusively to premium subscribers. Once upgraded, you can connect simultaneously for maximum protection.

Selecting a different server is easy once you're connected to the VPN. Open the app, tap the VPN connect button on the home screen, and you'll see a list of available servers displayed below. Simply tap your preferred location to switch,

Note that premium subscribers get access to all servers for optimal speed and privacy. If you're on the free plan, you'll be limited to default options.

Subscription 

  • To cancel subscription, go to Settings on your iPhone> Apple ID > Subscriptions.
  • Manage your subscription directly from there.

The subscription will be canceled at the end of the current billing cycle.

If your subscription isn't functioning, we suggest restoring purchases (Revise Payment) and ensuring you're logged in with the same account used for purchase, while also running the latest app version.

After completing these steps, close and reopen the app. If issues persist, reach out to our support team at contact@torwebbrowser.com​.

You can restore the subscription by going to the side menu.

To assist you, please follow these steps:

  1. Ensure you're signed in with the same Apple ID on your iPhone.
  2. Confirm your device has a stable internet connection.
  3. Make sure you're using the latest app version for the best experience.

Next, follow these steps:

Navigate to the Premium Screen in our app and select the subscription type you previously purchased (weekly, monthly, or yearly).

Following these steps should successfully restore your subscription.

It's in apple policy that you have to cancel the trial before it ends because it renews automatically. You have to cancel it 24 hours prior to stopping it from charging from your account. Below are the Apple policies:

Guideline 3.1.2 - Business - Payments - Subscriptions

  • Payment will be charged to iTunes Account at confirmation of purchase
  • Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period
  • Account will be charged for renewal within 24 hours prior to the end of the current period, and identify the cost of the renewal
  • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase
  • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable

 

For your understanding and more information, we have attached the apple guidelines link below:

https://developer.apple.com/forums/thread/112963

 

 If you have canceled our Subscription then the problem is not from our side.

We don't charge the user once the subscription is canceled.

Please check your account details on the Apple App Store.

All transactions are monitored by them and contact their support.

To do so make sure that the devices are using the same apple ID on which you made a purchase so that you can enjoy anonymous browsing on all of your devices.

By upgrading to our premium version you will get: 

  • Access global servers
  • High-speed TOR connection
  • Fast international VPN servers
  • Advanced AES-256 encryption
  • Upgrade for the best browsing experience
  • New update includes TOR+VPN combination for advanced anonymity

Read More.

Since all in-app purchases and subscriptions are processed through the Apple App Store, refunds are handled directly by Apple Support. To request one, open the App Store on your device, go to your profile > Purchase History, find the relevant transaction, and tap "Report a Problem." Apple typically reviews requests within 48 hours, feel free to reach out to our support team for guidance in the meantime.

We're dedicated to safeguarding your privacy and ensuring a secure online experience. Feel free to contact us anytime and stay informed with our resources

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