Subscription Terms for iShield
Effective Date:
These Subscription Terms (“Terms”) apply to all in-app purchases and subscriptions offered through iShield (“App”), developed and operated by Pinata Technologies (“we,” “our,” or “us”). By purchasing or renewing a subscription, you agree to these Terms in addition to our general Terms and Conditions and Privacy Policy.
1. Subscription Overview
iShield may offer optional premium features and services through auto-renewable subscriptions available on the Apple App Store. These subscriptions provide enhanced features such as advanced phone protection, real-time monitoring, and priority performance tools (depending on your chosen plan).
All subscriptions are billed through your Apple ID account and managed by Apple under the App Store’s billing system.
2. Payment and Billing
Payment for your chosen subscription will be charged to your Apple ID account upon confirmation of purchase. Prices are displayed in your local currency and include any applicable taxes as determined by Apple.
If you purchase a recurring (auto-renewable) subscription, it will automatically renew at the end of each billing period (e.g., weekly, monthly, or yearly) unless you cancel it at least 24 hours before the current period ends. The renewal charge will be applied to your Apple ID account within 24 hours prior to the end of the current subscription period.
3. Managing Subscriptions and Cancellations
You can manage or cancel your subscription at any time through your Apple ID account settings on your device:
- Go to Settings on your iPhone or iPad.
- Tap your Apple ID (your name).
- Select Subscriptions.
- Choose iShield and follow the prompts to modify or cancel your plan.
Deleting the app does not cancel your active subscription. You must cancel it manually through your Apple ID settings to stop future billing.
4. Free Trials
We may offer a free trial period for new users to experience premium features. The duration and availability of a trial are clearly displayed before purchase. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your Apple ID will be charged the applicable subscription price.
Only one free trial may be used per Apple ID account. If you cancel during the trial, you will not be charged.
5. Refunds
All payments and refunds for in-app purchases or subscriptions are processed by Apple. We do not have access to your payment information and cannot issue refunds directly.
To request a refund, please visit Apple’s support page:
https://reportaproblem.apple.com/
Refund eligibility is determined by Apple according to its App Store policies.
6. Changes to Pricing or Plans
We may update our subscription plans, features, or pricing at any time. Any price changes for existing subscriptions will be communicated by Apple in advance, and you will have the option to continue at the new price or cancel your subscription before the renewal date.
7. Account Responsibility
You are responsible for maintaining the confidentiality of your Apple ID and for all purchases made through your account. If you share your device with others, ensure that in-app purchases are restricted through your device settings to prevent unauthorized charges.
8. Termination and Suspension
We reserve the right to suspend or terminate access to subscription features if you violate our Terms and Conditions or engage in misuse of the App. No refunds will be issued for terminated accounts resulting from violations.